1. Our Commitment

1.1 Responsible gambling sits at the centre of our customer service approach. We want players to enjoy the games we offer, while staying aware of the financial and social harm that gambling can cause when it becomes a problem.

2. Maintaining Control

2.1 Gambling should be treated as entertainment, not as a way to generate income. Many players find it difficult to keep this distinction in mind and to risk only what they can genuinely afford to lose.

2.2 To help maintain control, players should keep the following in mind:

• treat gambling as a leisure activity, not a source of income;
• avoid chasing losses in the belief that a win is imminent;
• only play with funds that are truly spare;
• keep track of both the time and money spent gambling;
• reach out for a break if gambling starts to feel difficult to control, self-exclusion support is available through customer service.

3. Self-Exclusion

3.1 Players may request self-exclusion through customer support at any time, and the account will be closed as soon as practicable.

3.2 It is the player's responsibility to disclose any other accounts held with the Company and to refrain from opening new ones during a self-exclusion period. While reasonable steps are taken to prevent new account creation, the player carries ultimate responsibility for this, and the Company is not liable for losses incurred on undisclosed accounts.

4. Recognising a Possible Problem

4.1 If you are concerned that gambling is affecting your life, or the life of someone close to you, the following questions can help clarify the situation:

• Does gambling interfere with work, study, or daily responsibilities?
• Is gambling used mainly to pass time or relieve boredom?
• Do you gamble alone for extended periods?
• Have people close to you criticised your gambling?
• Have you lost interest in family, friends, or hobbies because of gambling?
• Have you lied about how much time or money you spend gambling?
• Have you lied, borrowed, or taken money specifically to gamble or repay gambling debts?
• Do you feel reluctant to spend money set aside for gambling on anything else?
• Do you continue playing until your funds run out?
• Do you try to win back losses as quickly as possible?
• Do you feel desperate or lost when you run out of money while gambling?
• Do arguments, stress, or disappointment trigger an urge to gamble?
• Do you feel depressed, or have thoughts of self-harm, connected to your gambling?

4.2 Answering "yes" to most of these questions may indicate a gambling problem. Reaching out to one of the support organisations below is a reasonable next step for advice and support.

5. Support Organisations

5.1 The following organisations provide independent advice, counselling, and practical support for anyone affected by problem gambling:

• GamCare – a leading organisation offering advice, support, and practical guidance for the social impact of problem gambling.
• Gamblers Anonymous – a peer support fellowship for people working to address their own gambling behaviour, with regional groups operating in many countries.
• Gambling Therapy – an organisation providing counselling and support to people affected by gambling, whether directly or through a family member.

6. Underage Players

6.1 Registration is prohibited for anyone under the age of 18. The Company is responsible for verifying the age of all account holders, and any winnings obtained by an underage player will be voided.

7. Parental Controls

7.1 Parents and guardians can limit a child's access to gambling websites by installing filtering software on shared or household devices. Well-known parental control tools, such as Net Nanny, can help restrict access to gambling content for users who are not legally permitted to register or bet on the Website.